Remote IT Support (RITS)
Remote IT Support (RITS) is more than just a phone number to call when problems occur, it is a complete support solution that utilises many proactive and reactive methods to ensure you get the most out of your digital system with the minimum of downtime.
Celtic SMR ltd is now available to provide this solution as part of its ongoing service strategy to help maintain maximum throughput for your practices workflow.
With the help of the netviewer software our IT support desk can take remote control of the end users pc fixing many common problems and checking its customers are getting the best image quality from its digital solution.
For more information telephone the IT Department on 0800 279 9050.
To connect now please click here.
Once you have clicked on the link and launched the application just click on the run button.
Testimonials / Comments by satisifed Celtic SMR LTD Customers
"Thank you for your valued help yesterday incorporating the separate database from our temporary computer to our fully restored original VetRay database."
"When confronted with the potential risks of making a mistake in our own handling of uploading the database it was a great comfort to have you manage the process remotely via the Celtic SMR website. The process was simple, effective and removed all the worry. Not only that we could watch our screen as you undertook the steps necessary. This remote access facility has a lot of potential for training as you could clearly demonstrate beneficial facilities of the software to our team without having to travel to the practice."
"Excellent service, thank you."
Martin R Andrews
Practice Manager
Wigmore Veterinary Centre
"The CR 30-X digital plate reader and the linked workstations and software have rapidly been welcomed by all our staff, vets and nurses alike. The system has improved the speed and efficiency of our radiographic case load with consistently high quality images being produced for both equine and small animal studies."
David Green BVSc., Cert.E.P., MRCVS
Aireworth Vets
Please click on thumbnail below to view a recent support session.
Service
With over 30 years of experience in both the Medical and Veterinary fields our after sales support has a reputation for excellence. CelticSMR provide nationwide cover for their product range with strategically based engineers throughout the UK.
With locally held spare parts and manufacturer trained engineers we are able provide the service required for your primary imaging modalities. We offer a range of different contracts from preventative maintenance inspections to fully comprehensive contracts. Our services are carried out to a very high standard required by the NHS.
In the event of a breakdown our fully equipped service vehicles/workshops provide a fast and effective service to our customers throughout the UK. In the unlikely event that your equipment cannot be fixed immediately we have a number of loan units available, minimising down time.
Celtic SMR is a quality registered company (ISO 9002) for supply and service of diagnostic X-ray equipment to both the Medical (NHS) and Veterinary profession.
Manufacturer/CAD
Built to your specification :Our fabrication facility is based in Lancashire ,and manufactures our primary products specifically designed for the veterinary market. This equipment is well known for its quality and reliability and is in daily operation in universities ,referral practices and general practices throughout the UK. With our in house manufacturing we can also offer a “one” off service to tailor make a product to your requirements or to an existing building structures.
CAD :Associated with the mechanical department is our CAD service. Preparing an X-ray room layout allows you to see how the equipment will fit into your X-ray room and function through its working life. CelticSMR offer detailed room layouts as part of our pre installation preparation.